All items purchased at full price may be returned for a store credit (valid 12 months) or exchange within 14 days of purchase with proof of purchase.

Clothing and accessory items purchased on sale may be exchanged for size or, if size is unavailable, for another item. However, discounted items marked FINAL SALE or purchased during sales on sale periods are not eligible for exchange.

Please note we do not offer refunds (ACCC).

To make an exchange please email hello@twnn.com.au  with all your order details. (please do not message via socials)

Once approved, please send your item back, including pre-paid return postage bag, to:

TWNN /RIL

568 GEELONG RD

BROOKLYN VIC 3012

Items must be returned in original condition, with tags, and it is sender’s responsibility to ensure safe return of good.

Items returned without authorisation will not be accepted.

**return postage is at senders cost